In order to delete the account, click on “Settings” section tap on “Delete account” button on top. That’s it! If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.
How to get an invoice for my order?
If you have made an order and want to download the invoice, you can find it in the “Billing” section. Here’s a brief video-guide on how it’s done. https://help.sender.net/wp-content/uploads/2020/09/Screen-Recording-2022-11-11-at-15.00.33.mov#t=,5 That’s it! If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat […]
Where can I find active and unique subscribers?
The dashboard section holds several shortcuts. The subscription plan counters’ block is one of them. There is also a table with active subscribers, unique subscribers, and sent email counts. Another place where unique and active subscribers can be found is the billing section. Simply go to Settings -> Billing. That’s it! If you got stuck […]
How do I verify my domain?
Domain verification allows us to improve deliverability and it’ll only take a few minutes to do. Here is a comprehensive tutorial on the matter. First, open the dashboard and click on “Settings” then open Domains tab and finally tap on “Add domain” button. Next, you will need to enter your domain name and associated email […]
How to create or delete users from an account?
User’s creation is a pretty simple process: open the main dashboard, click “Settings” -> “Users” -> “Add User”. After that, you will need to add a business email address and password of the new user. That’s it! If you got stuck on a specific task or can’t find a way to execute a particular job, […]
Campaign’s management
Campaigns Here you will start creating email campaigns. When the campaign section is opened, users will access campaign library, which contains sent campaigns, drafts, scheduled campaigns, etc. Moreover, you can open campaign reports as well. More on them here. Let’s start by clicking on a “New campaign” button on the top. After the button is […]
Campaign’s Reports: Subscribers Actions
Subscribers Actions The subscriber’s activity section summarizes campaign performance, e.g., like how many recipients have opened it, how many recipients received the campaign, how many of them clicked on a particular link, how many unsubscribed, and etc. Let’s start by opening the dashboard and clicking on the campaign -> view reports section. Subscriber actions overview […]
Campaign’s Reports: Click Report
Click report section The click report shows newsletters click activity – heatmap. You will be able to see where subscribers clicked the most. Newsletters links are tracked and recorded to the report section – from here you will be able to gather required data and execute wanted actions. Let’s start by opening dashboard and clicking on […]
Campaign’s Reports: Overview
How do I use reports? After the campaign is sent, the system will begin to track, analyze data – clicks, opens, bounces, unique clicks, etc. The newsletters report is located behind the “View report” button on the campaign section. Reports are updated every few minutes. Here’s how the general overview looks: https://help.sender.net/wp-content/uploads/2020/09/reports.mp4 Overview Let’s start […]
Subscribers Management: Fields
Fields Fields are also known as custom fields and are generally used for email personalization and segmentation or filtration processes. It’s one of the ways to attach additional information to the subscriber, such as name, surname, location, etc. Custom fields are usually imported with recipients’ email addresses, although fields can be attached later in the […]
