Unfortunately, as of now, it is impossible to add custom fonts to the newsletters. That’s it! If you are stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.
How to schedule a campaign?
Scheduled campaigns have more potential for additional reach – it’s no secret that the delivery date and time plays a significant role in newsletters engagement and opening rates. Therefore, we recommend scheduling campaigns as frequently as possible. Campaign scheduling is done in the last step of campaign creation – when you’re done with campaign design, continue with the […]
Custom HTML emails
When the HTML editor loads – the code of your HTML-coded newsletters will need to be entered here. The HTML newsletters can be imported via URL link – to do that, click on the button “Import from URL” at the top and enter the URL. It is crucial to maintain the standard HTML structure. Otherwise, […]
Subscribers activity report
It’s necessary to track and manage subscribers by their activity – its report can give you a great insight into your subscribers’ behavior. The process is relatively simple: go to the Subscribers’ section, and click “Groups”. Then click the arrow button next to the desired group and choose “Activity report”. Next, click on the arrow icon […]
Deliverability problems
Factors affecting email deliverability Many factors are at play that determine whether or not your emails go into a recipient’s inbox or not. The key ones include: Sender reputation: This is one of the most significant factors impacting deliverability. Your sending email address, domain and sending IP address should be free from any previous email […]
Supported payment methods
We’re currently supporting payments via credit and debit cards such as Visa, Master Card, and PayPal – unfortunately, payments via American Express are not accepted. If you want to pay via American Express, please get in touch with our support agents via LiveChat or [email protected]. That’s it! If you got stuck on a specific task […]
Is it possible to add a signature to the newsletter?
Yes, you can add a signature to a “plain text” newsletter. The signature is set in the main settings section “Account information.” Here is how the signature transfers to “Plain text” editor – the signature can be changed in editor as well. That’s it! If you are stuck on a specific task or can’t find […]
Is it possible to cancel a campaign?
Unfortunately, it’s impossible to cancel a regular campaign after it has been sent – unless it’s a scheduled campaign. Scheduled campaigns can be canceled in a few clicks. Open the Campaign section, select the “Scheduled” tab, and hit the “Cancel schedule” button on the right side. Thats it! If you got stuck on a specific […]
How to create a “reply to” button in the newsletter?
If you prioritize customer feedback, you should consider adding a visible reply-to button in the newsletter’s body. Creating a “reply” button is pretty simple. Firstly, you will need to drag the button element into the selected section. When that’s done – the button’s “link” section should have a shortcut: mailto:email address – e.g., mailto:[email protected]. Now […]
How to create an automated abandoned cart email?
Go to Automations -> Create new workflow. An automated abandoned cart email can be created by choosing the “A cart is abandoned” trigger. Then you should add a delay. Next, select the newsletter template called “Abandoned cart”. This template can be customized as needed – simply leave the section with {$cart_contents} script. However, don’t forget […]
