The new platform came with an entirely re-engineering and more capable API software mediator that makes communication between software more manageable and straightforward. Complete documentation of a new API is found and accessed via api.sender.net. What is found on the documentation? The documentation intends to present all the information you need to work with our API. As […]
How to export data?
Subscribers’ export If you want to export all of your subscribers, go to your main subscriber list, click the arrow at the top of the list and choose “Select all”. Then click “Actions” and choose between the two possible export options: “Export to CSV” or “Export to XLSX”. If you want to export a particular […]
Is it possible to create a custom unsubscribe link?
Unfortunately, custom unsubscribe text is not an option, mainly due to GDRP law and abuse prevention. The unsubscribe link and text are fixed for each campaign. However, users can change the language of the unsubscribe link by opening Design Settings and finding the Template settings tab on the right side. By scrolling down a bit you […]
Is it possible to add a custom font?
Unfortunately, as of now, it is impossible to add custom fonts to the newsletters. That’s it! If you are stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.
How to schedule a campaign?
Scheduled campaigns have more potential for additional reach – it’s no secret that the delivery date and time plays a significant role in newsletters engagement and opening rates. Therefore, we recommend scheduling campaigns as frequently as possible. Campaign scheduling is done in the last step of campaign creation – when you’re done with campaign design, continue with the […]
Custom HTML emails
When the HTML editor loads – the code of your HTML-coded newsletters will need to be entered here. The HTML newsletters can be imported via URL link – to do that, click on the button “Import from URL” at the top and enter the URL. It is crucial to maintain the standard HTML structure. Otherwise, […]
Subscribers activity report
It’s necessary to track and manage subscribers by their activity – its report can give you a great insight into your subscribers’ behavior. The process is relatively simple: go to the Subscribers’ section, and click “Groups”. Then click the arrow button next to the desired group and choose “Activity report”. Next, click on the arrow icon […]
Deliverability problems
Factors affecting email deliverability Many factors are at play that determine whether or not your emails go into a recipient’s inbox or not. The key ones include: Sender reputation: This is one of the most significant factors impacting deliverability. Your sending email address, domain and sending IP address should be free from any previous email […]
Supported payment methods
We’re currently supporting payments via credit and debit cards such as Visa, Master Card, and PayPal – unfortunately, payments via American Express are not accepted. If you want to pay via American Express, please get in touch with our support agents via LiveChat or [email protected]. That’s it! If you got stuck on a specific task […]
Is it possible to add a signature to the newsletter?
Yes, you can add a signature to a “plain text” newsletter. The signature is set in the main settings section “Account information.” Here is how the signature transfers to “Plain text” editor – the signature can be changed in editor as well. That’s it! If you are stuck on a specific task or can’t find […]
