Why do I need to get the Toll-Free number verified? From the 15th of May 2022, all toll-free numbers used to send SMS messages are required to get verified. This is an industry-wide change focused on consumer protection in fighting fraud, reducing spam, and ensuring that US and Canadian recipients only get the text messages […]
How to collect SMS consent?
What is SMS consent? Why is it important? There are stricter requirements on what SMS consent means because it is more regulated than other marketing channels such as email: SMS consent must be received from new subscribers and those that already agreed to receive your content via email. Please note that consent cannot be forced or […]
How to maintain a clean subscriber list?
The main reason to keep your list clean is to maintain good deliverability and make sure that your campaigns reach your subscribers’ inboxes. Storing your unengaged subscribers also uses up your plan limits, therefore regularly cleaning up your subscriber list saves you money as well. How to filter out the unengaged subscribers? You should firstly […]
How to add alt text to images in the campaign?
Once you insert an image, click on it, and on the right side you see an option to add alternative text (Alt text) to your image. That’s it! If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – […]
What is the width of the email template?
The width of the email template is 640px. That’s it! If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.
How to remove subscribers?
Whether you want to remove one, multiple, or all subscribers, that can be easily achieved by going to Subscribers, ticking the box next to an email address, or selecting all subscribers at once. Once you select all the subscribers you want to remove, click “Actions” and “Delete”. That’s it! If you got stuck on a […]
How to create a copy of a campaign?
To create a copy of a campaign, go to Email campaign, click the arrow next to the campaign in question and select “Duplicate”. An exact copy of a selected campaign has been created. That’s it! If you got stuck on a specific task or can’t find a way to execute a particular job, contact our […]
Can I change the email address of a subscriber?
There is no direct way to change the email address of a subscriber within a system. You will have to upload the new email address as a new subscriber. If you want to maintain additional subscriber data and change only the email address, you need to export the subscriber, change the email address in the […]
How to set up anniversary/birthday automation?
Setting up a celebratory email can be a great way to surprise and congratulate a customer on their birthday or another occasion. The setup takes little time. Firstly, go to Subscribers -> Fields and create a date type field for Birthday. Secondly, go to Automations -> Create new workflow, name it and choose the “Anniversary […]
How to add a background image to a campaign?
A background image can be added to the whole campaign or to a particular section. To add a background image to the whole campaign, click “Design settings”, on the right side, you will see Background image option in the “Template settings” section. Click “Change” and choose an image that you want. To add a background […]
