There are a few ways to exceed your subscription limits and different steps that should be taken once that happens. Firstly, let’s make it clear what are active and unique subscribers: Active subscribers – the total number of recipients uploaded to your account that you can send emails to (excluding those that have unsubscribed, bounced, […]
My campaign has 0% open rate. Why is that?
The open rate being 0% is very unlikely and is a technical issue in most cases. The main one might occur if you are sending an HTML campaign. If that is the case, ensure that the campaign content follows the standard HTML structure. Otherwise, no statistics will be displayed in the report. That’s it! If […]
How to set up the Unsubscribe confirmation?
Setting up the Unsubscribe confirmation is a very easy process. Simply go to Settings, click on Account information and then enable the “Ask for unsubscribe confirmation” option. Do not forget to save the changes! After your subscriber clicks the Unsubscribe button, they will be redirected to another page to confirm their unsubscription. That’s it! If […]
Can I edit a scheduled campaign?
A scheduled campaign can be edited at any time before it gets sent. If you want to edit the time when the campaign gets sent, simply go to Email campaigns and click Edit schedule. Then choose a new time for the campaign to be sent. If you want to edit any other part of the […]
How can I edit user’s email address?
Editing user’s email address is a very easy process. Simply go to “Settings”, click on “Users,” and “Edit” next to the user that you want to change. After that, click the pen icon next to the email address and enter the new email address for that user. That’s it! If you are stuck on a […]
Form’s desktop/mobile preview
While you are creating a form, you have the option to see how it will look on desktop and mobile devices. You will find the switch between desktop and mobile in the form editor, under the name of the form. This switch shows the desktop view: This one shows the mobile view: If you want […]
Desktop/mobile preview
After creating a campaign, to make sure it looks the way you intend it to, check the way it will be displayed on desktop and mobile. To do that, in the Drag and Drop editor, click the “Email preview” button. You will then be presented with how the campaign will be displayed on desktop and […]
How to exclude or include groups and segments from a campaign send
Overview To maximize your campaign performance, you should only contact those recipients that are engaged and are looking forward to your campaign. You might want to avoid contacting some of your recipients: Exclude recipients that are unengaged and that might damage your sender reputation. You should clean up your list regularly to maintain a truly […]
How to identify your most engaged subscribers?
Here you will learn how to clean your subscriber list and maintain excellent deliverability by identifying and removing unengaged recipients. 30-day engaged This is a list of your most engaged clients. If you have 100k+ subscribers, we would highly recommend contacting only your most engaged subscribers to maintain a high open rate and make sure […]
The documentation of Shopify integration
This is the official documentation for Sender’s Integration for Shopify. PREREQUISITES You need a working Shopify store. KEY FEATURES Embedded subscription forms Pop-up forms Auto-subscription of new users Cart tracking Abandoned cart reminder using Sender’s automation INSTALLATION PROCESS Log into your Shopify store. Click on ‘Add apps’ Go to ‘Find more apps in the Shopify app […]
