Unfortunately, custom unsubscribe text is not an option, mainly due to GDRP law and abuse prevention. The unsubscribe link and text are fixed for each campaign. However, users can change the language of the unsubscribe link by opening Design Settings and finding the Template settings tab on the right side. By scrolling down a bit you […]
Is it possible to add a custom font?
Unfortunately, as of now, it is impossible to add custom fonts to the newsletters. That’s it! If you are stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.
How to schedule a campaign?
Scheduled campaigns have more potential for additional reach – it’s no secret that the delivery date and time plays a significant role in newsletters engagement and opening rates. Therefore, we recommend scheduling campaigns as frequently as possible. Campaign scheduling is done in the last step of campaign creation – when you’re done with campaign design, continue with the […]
Custom HTML emails
When the HTML editor loads – the code of your HTML-coded newsletters will need to be entered here. The HTML newsletters can be imported via URL link – to do that, click on the button “Import from URL” at the top and enter the URL. It is crucial to maintain the standard HTML structure. Otherwise, […]
Subscribers activity report
It’s necessary to track and manage subscribers by their activity – its report can give you a great insight into your subscribers’ behavior. The process is relatively simple: go to the Subscribers’ section, and click “Groups”. Then click the arrow button next to the desired group and choose “Activity report”. Next, click on the arrow icon […]
Deliverability problems
Factors affecting email deliverability Many factors are at play that determine whether or not your emails go into a recipient’s inbox or not. The key ones include: Sender reputation: This is one of the most significant factors impacting deliverability. Your sending email address, domain and sending IP address should be free from any previous email […]
Supported payment methods
We’re currently supporting payments via credit and debit cards such as Visa, Master Card, and PayPal – unfortunately, payments via American Express are not accepted. If you want to pay via American Express, please get in touch with our support agents via LiveChat or [email protected]. That’s it! If you got stuck on a specific task […]
Is it possible to add a signature to the newsletter?
Yes, you can add a signature to a “plain text” newsletter. The signature is set in the main settings section “Account information.” Here is how the signature transfers to “Plain text” editor – the signature can be changed in editor as well. That’s it! If you are stuck on a specific task or can’t find […]
Is it possible to cancel a campaign?
Unfortunately, it’s impossible to cancel a regular campaign after it has been sent – unless it’s a scheduled campaign. Scheduled campaigns can be canceled in a few clicks. Open the Campaign section, select the “Scheduled” tab, and hit the “Cancel schedule” button on the right side. Thats it! If you got stuck on a specific […]
How to create a “reply to” button in the newsletter?
If you prioritize customer feedback, you should consider adding a visible reply-to button in the newsletter’s body. Creating a “reply” button is pretty simple. Firstly, you will need to drag the button element into the selected section. When that’s done – the button’s “link” section should have a shortcut: mailto:email address – e.g., mailto:[email protected]. Now […]
