Factors affecting email deliverability Many factors are at play that determine whether or not your emails go into a recipient’s inbox or not. The key ones include: Sender reputation: This is one of the most significant factors impacting deliverability. Your sending email address, domain and sending IP address should be free from any previous email […]
Supported payment methods
We’re currently supporting payments via credit and debit cards such as Visa, Master Card, and PayPal – unfortunately, payments via American Express are not accepted. If you want to pay via American Express, please get in touch with our support agents via LiveChat or [email protected]. That’s it! If you got stuck on a specific task […]
Is it possible to add a signature to the newsletter?
Yes, you can add a signature to a “plain text” newsletter. The signature is set in the main settings section “Account information.” Here is how the signature transfers to “Plain text” editor – the signature can be changed in editor as well. That’s it! If you are stuck on a specific task or can’t find […]
Is it possible to cancel a campaign?
Unfortunately, it’s impossible to cancel a regular campaign after it has been sent – unless it’s a scheduled campaign. Scheduled campaigns can be canceled in a few clicks. Open the Campaign section, select the “Scheduled” tab, and hit the “Cancel schedule” button on the right side. Thats it! If you got stuck on a specific […]
How to create a “reply to” button in the newsletter?
If you prioritize customer feedback, you should consider adding a visible reply-to button in the newsletter’s body. Creating a “reply” button is pretty simple. Firstly, you will need to drag the button element into the selected section. When that’s done – the button’s “link” section should have a shortcut: mailto:email address – e.g., mailto:[email protected]. Now […]
How to create an automated abandoned cart email?
Go to Automations -> Create new workflow. An automated abandoned cart email can be created by choosing the “A cart is abandoned” trigger. Then you should add a delay. Next, select the newsletter template called “Abandoned cart”. This template can be customized as needed – simply leave the section with {$cart_contents} script. However, don’t forget […]
Guide on popups forms
In order to create a popup form click “Forms” in the main menu bar. Then click “Create a new form” and you will be presented with different form options: Embedded form Popup form In this case, choose the Popup form. Popup forms Creating a popup form is an easy process. Once you click on “Create […]
Guide on subscription forms
In order to create a form, click ‘Forms’ in the main menu bar. Then click “Create a new form”. After the last step, you will be presented with different form options: Embedded form Popup form Then name your form and click “Create”. In this particular case, choose the Embedded form. Choose between Default and Basic […]
Choosing a Starting Trigger and Building the Workflow
First, you will need to pick a trigger and then start creating a required sequence (newsletters must be created within the automation’s workflow). Start by creating a simple welcome email to greet recently joined subscribers. This short video guide below will illustrate the whole process and how easily it can be done. https://help.sender.net/wp-content/uploads/2020/09/Screen-Recording-2022-11-22-at-13.19.43.mov All automated workflows […]
Can I see which subscribers did not open my newsletter?
Of course, the easiest way to do that is by going to the Campaigns section and clicking on the “View Reports’ button. Then you will be taken to the reports section, next click on “Subscriber actions” and select the “Unopened” tab. From here on you will be able to export, view/edit individual subscribers who did […]
