Yes, sure. The free-forever plan is up to 2 500 subscribers and 15 000 emails monthly. It never expires and has access to some of the premium features that paid plans have. You can switch to any paid plan whenever you are ready! That’s it! If you got stuck on a specific task or can’t […]
If I uploaded duplicate subscribers to a list, will they receive multiple emails?
The system recognizes duplicate email addresses and imports only one copy of each of them. If you’re sending a campaign to a number of mailing lists that have the same email address on each of them – don’t worry, the recipient will receive only one copy of the sent campaign! That’s it! If you are […]
I’ve just uploaded 3000 subscribers. Can I use the free plan and send to 2500 of them for free?
You can have up to 2 500 subscribers with your account under the Free Forever plan. Therefore, you would need to remove 500 recipients and wait a few minutes until the subscribers are recalculated or upgrade to a larger plan. That’s it! If you are stuck on a specific task or can’t find a way […]
Choosing the Right Automation Step
Overall, there are 4 steps: Conditions. Conditions define a certain rule and decide to which of following Paths the subscriber should go: Yes or No. Campaign activity: Define the action based on a subscriber’s activity in the previously sent campaigns. You can choose a certain campaign and check if they opened it or clicked on […]
What’s the difference between active and unique subscribers ?
The terms – unique and active subscribers might be a bit confusing at first, but hopefully, this article will help you differentiate between them. Active subscribers number means the total amount of recipients that you have uploaded into your account (at the moment) minus those that have unsubscribed, bounced, or reported spam. Unique subscribers emailed […]
What is a VAT identification number?
A VAT (value added tax) identification number is an identifier used for VAT purposes. It will be printed on your invoices, so make sure to double-check if it’s correct. If your company does not have a VAT code, simply leave it as Not Available – input ‘N/A.’ That’s it! If you got stuck on a […]
Why is the VAT not included in the price?
VAT is not included in the price because it varies from country to country, from 5% to 25%. For example – Germany’s VAT is 19%, while Italy’s – 22%. We excluded for the initial price to be the same for all. That’s it! If you got stuck on a specific task or can’t find a […]
How do I get a dedicated IP address?
Normally the IP reputation is shared among most users. Dedicated IP addresses give you absolute control of your email reputation by giving you a separate IP address. Any account with a Professional plan with 20,000 subscribers or more and any Enterprise plan receives a dedicated IP upon request. If you have purchased such a plan […]
What is a company code?
A company code is a unique company ID that is given by your local government when registering a legal entity. It identifies a certain company on invoices and similar legal issues. If you don’t have a company ID or you are working as a freelancer, you can enter your personal ID code or leave it […]
Is it possible to attach files (PDF, etc.) to my emails?
It’s not possible to attach files to any of the email campaigns since attachments on any mass emails cause massive deliverability issues. If you want to share a file with your subscribers, simply upload it to a cloud service like Dropbox or Google Drive and generate a shareable link. Then include the link in your […]
