What’s the difference between active and unique subscribers ?

The terms – unique and active subscribers might be a bit confusing at first, but hopefully, this article will help you differentiate between them. Active subscribers number means the total amount of recipients that you have uploaded into your account (at the moment) minus those that have unsubscribed, bounced, or reported spam. Unique subscribers emailed […]

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What is a VAT identification number?

A VAT (value added tax) identification number is an identifier used for VAT purposes. It will be printed on your invoices, so make sure to double-check if it’s correct. If your company does not have a VAT code, simply leave it as Not Available – input  ‘N/A.’ That’s it! If you got stuck on a […]

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Why is the VAT not included in the price?

VAT is not included in the price because it varies from country to country,  from 5% to 25%. For example – Germany’s VAT is 19%, while Italy’s – 22%. We excluded for the initial price to be the same for all.  That’s it! If you got stuck on a specific task or can’t find a […]

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How do I get a dedicated IP address?

Normally the IP reputation is shared among most users. Dedicated IP addresses give you absolute control of your email reputation by giving you a separate IP address.  Any account with a Professional plan with 20,000 subscribers or more and any Enterprise plan receives a dedicated IP upon request. If you have purchased such a plan […]

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What is a company code?

A company code is a unique company ID that is given by your local government when registering a legal entity. It identifies a certain company on invoices and similar legal issues. If you don’t have a company ID or you are working as a freelancer, you can enter your personal ID code or leave it […]

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Is it possible to attach files (PDF, etc.) to my emails?

It’s not possible to attach files to any of the email campaigns since attachments on any mass emails cause massive deliverability issues. If you want to share a file with your subscribers, simply upload it to a cloud service like Dropbox or Google Drive and generate a shareable link. Then include the link in your […]

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How to remove Sender logo from my emails and forms?

We add our branding to the bottom of subscription forms and campaigns if you use our platform with the Free Forever plan. They get removed once you choose to move to any of our paid plans or to the prepaid credits option. That’s it! If you got stuck on a specific task or can’t find […]

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Why does my account need to be verified and when will it be done?

Our Quality Assurance team carefully reviews all accounts to ensure compliance with our Terms of Service and anti-spam policies. This process helps prevent accounts from engaging in illegal activities or using unfair email marketing practices, such as sending campaigns to harvested or purchased lists. By doing this, we maintain high deliverability rates and safeguard Sender.net’s […]

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Email personalization with custom fields

To make your email campaigns a lot more personal, you can use any of your collected subscribers’ custom fields: first name, surname, order number, location, shoe size, preferences, etc., in the email subject line, email preview text and the campaign body itself. Here is how the dynamic text looks like: Here is how to insert […]

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I am creating an HTML campaign, but I can‘t send it out. The error message says : “Your email does not contain an unsubscribe link“.

This warning means that you have most likely inserted a code without the unsubscribe link or unsubscribe link is incorrect. All the templates must have a working unsubscribe link. Please insert the following HTML code line into the template: <a href=”{$unsubscribe_link}”>{$unsubscribe_text}</a> That’s it! If you are stuck on a specific task or can’t find a […]

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