All video links are converted to high-quality GIFs – even if the video gets deleted or made private, your newsletter will still contain the video. https://help.sender.net/wp-content/uploads/2017/11/Screen-Recording-2022-11-11-at-11.05.05.mov If you are using a Youtube link, the privacy settings of the uploading party could prevent you from successfully inserting the video. When copying the URL from Youtube, make […]
My account has been suspended. How do I get unsuspended?
Unfortunately, in most cases, the suspension is permanent. Though if you feel that your account complies with our terms of service and anti-spam policy but you still got your account suspended, you can reach out to us at [email protected]. That’s it! If you got stuck on a specific task or can’t find a way to […]
I’m having trouble uploading an image. It says “Invalid format”, what can I do?
The image block accepts .jpg, .png, and .gif type files. If the type is correct, but you’re still having trouble, please contact [email protected] and attach the image so the technical team can investigate what the issue might be. That’s it! If you are stuck on a specific task or can’t find a way to execute […]
Do you have email templates?
You can find email templates in the campaign section. There is a variety of email templates in the second step of creating a campaign using Drag&Drop editor: All the templates are free to use. Please note that new and updated templates are occasionally added to the selection. That’s it! If you got stuck on a […]
Why can’t I use a non-business (@gmail.com, @yahoo.com, @hotmail.com, etc.) as a sender email?
Free email address services usually have DMARC policies in place that are meant to prevent email scams but can cause delivery issues for legitimate businesses. Since you don’t own the domain, you do not have control over that domain’s delivery policies. Therefore, at Sender it‘s mandatory to use your own business email address as the […]
SPF, DKIM & DMARC parameters
You need to include Sender.net SPF, DKIM and DMARC parameters in your Domain DNS settings. How does SPF work? SPF (Sender Policy Framework) is a DNS text entry that provides a list of servers that should be considered allowed to send emails for a specific domain. SPF follows the below steps to ensure the security of […]
Why did you suspend my account?
An account is usually suspended because it does not comply with our anti-spam policy. The most common reasons could be: More than 0.15% spam complaint rate More than 5% bounce rate More than 1% unsubscribe rate Another frequent reason may be because of the sent content. We strictly prohibit these types of content: Affiliate marketing Gambling, […]
Why am I unable to send a test email?
If you cannot send a test email you have probably exceeded the limit of 10 test emails per hour to prevent abuse. Simply wait a bit for the counter to reset. Usually the limit resets in 30-60 minutes, depending on how many test emails you’ve sent so far. If that does not happen, get in touch […]
What is a test email?
Sometimes, you might want to send yourself a test version of the campaign you’re creating before sending it out to your subscribers. We call it the Test email. You can send one via the design editor and at the last step of campaign creation. You will find the “send test email” button in both sections. […]
