An account is usually suspended because it does not comply with our anti-spam policy. The most common reasons could be: More than 0.15% spam complaint rate More than 5% bounce rate More than 1% unsubscribe rate Another frequent reason may be because of the sent content. We strictly prohibit these types of content: Affiliate marketing Gambling, […]
Why am I unable to send a test email?
If you cannot send a test email you have probably exceeded the limit of 10 test emails per hour to prevent abuse. Simply wait a bit for the counter to reset. Usually the limit resets in 30-60 minutes, depending on how many test emails you’ve sent so far. If that does not happen, get in touch […]
What is a test email?
Sometimes, you might want to send yourself a test version of the campaign you’re creating before sending it out to your subscribers. We call it the Test email. You can send one via the design editor and at the last step of campaign creation. You will find the “send test email” button in both sections. […]
