What additional information do I need to provide for my account’s verification?
In order to protect our clients against spam, we have sophisticated a system that flag accounts that contain suspicious information.
In most cases, the system works fine; however, sometimes perfectly innocent accounts get flagged. Many factors contribute to this, so – if you see this notice, don’t worry. It might not even be something directly related to you; for example, it could be you’re happening to use an IP that was flagged as suspicious in the past. These things happen – we’re just making sure everything’s all right.
To make the process as fast as possible, please provide the following information to see if you’re a proper sender.
- Briefly describe how your business practices email marketing. What types of emails will you be sending?
- Where do you source your database/list of email addresses? Additionally, could you please provide the URLs to any of these sources (any websites or domains)
- What is your expected monthly email volume?
We’re doing this not to annoy you but to protect all our users on the system.
If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.