1. Why is the VAT not included in the price?

VAT’s aren’t included because VAT’s vary from country to country. For example, it may sometimes vary from 5% to 25%, so to be more accurate about the price, the VAT is excluded. For example – Germany has a 19% VAT, while France has a 20% VAT.

3. What is a VAT identification number?

VAT(value added tax) identification number is an identifier used for VAT purposes. It will be printed on your invoices, so make sure to double-check if it’s correct.  If your company does not have a VAT code, simply leave it as Not Available – input  ‘N/A’.

5. Does Sender.net provide a dedicated IP addresses? How do I get a dedicated IP address?

Normally the IP reputation is shared between most users. Dedicated IP addresses provide you with absolute control of your email reputation.  It’s automatically set up for all accounts when they exceeds 50,000 subscribers for no additional cost.

For accounts that have less subscribers, it may be arranged upon request. We recommend getting a dedicated IP address if you send over 500 000 emails per month. If you’d like a dedicated IP setup for you, please message us at [email protected]

8. What is a company code? What can I do if I don't have one?

Company code usually is a unique ID of the company, which is given by the local government when registering the legal entity. It is used for identifying a certain company on invoices and similar legal issues. If you don’t have a company ID, are working as a freelancer you can enter your personal ID code or leave it as ‘N/A’ (Not Applicable).

9. How to cancel subscription auto-renewal

If you have a paid monthly plan and want to cancel your subscription for a while, you can cancel it in your account’s billing section by excluding the attached credit card.  

When you cancel your subscription, you won’t be billed next month. Your current plan will stay valid until the end of the current subscription plan.