There is no direct way to change the email address of a subscriber within a system. You will have to upload the new email address as a new subscriber. If you want to maintain additional subscriber data and change only the email address, you need to export the subscriber, change the email address in the […]
How to set up anniversary/birthday automation?
Setting up a celebratory email can be a great way to surprise and congratulate a customer on their birthday or another occasion. The setup takes little time. Firstly, go to Subscribers -> Fields and create a date type field for Birthday. Secondly, go to Automations -> Create new workflow, name it and choose the “Anniversary […]
How to add a background image to a campaign?
A background image can be added to the whole campaign or to a particular section. To add a background image to the whole campaign, click “Design settings”, on the right side, you will see Background image option in the “Template settings” section. Click “Change” and choose an image that you want. To add a background […]
I have accidentally removed my subscribers. What do I do now?
Do not worry! Make sure you know the exact date your subscribers got deleted and get in touch with us via LiveChat or [email protected] and we will recover your removed contacts. That’s it! If you are stuck on a specific task or can’t find a way to execute a particular job, contact our support team […]
How to set up an auto-resend of an email campaign?
The “Auto resend” option is a great way to reach out to those subscribers that did not open your initial campaign. You can enable the “Auto resend” option in the first step of creating a campaign. Please note that the “Auto resend” option is available for paid plans only. Once you enable it, you have […]
How can I share my sent campaign?
After you send your campaign, you have the option to obtain a link to send it to whomever you want or you can share it straight from Sender. Go to Email campaigns, click the arrow next to the campaign in question and choose “Share”. You can copy the link or choose a social platform that […]
Is there a mobile application for Sender?
The short answer is no. But you can easily access all the features using a mobile internet browser. Creating a campaign might be challenging (yet possible!), but other than that, you do a lot via your mobile phone. Here is a short video on how the platform looks on a mobile device: https://help.sender.net/wp-content/uploads/2022/12/Untitled-video-Made-with-Clipchamp.mp4 That’s it! […]
Can I resend a campaign to those who did not open it?
If you have a paid plan you can always set up the Auto resend to those that did not open the initial campaign before you send it. Enable it in the first step of creating a campaign. Once you enable the “Auto resend” feature, you will have the option to set a delay from the […]
How can I change the form’s success view?
When creating a form, you can customize how its success view looks. Simply click on “Success view” above the form. After that, you can simply click on the image and change it or on the text and edit it. That’s it! If you still struggle with domain verification – contact your support team via LiveChat […]
How to unsubscribe a single or multiple subscribers?
Whether you have been requested by a subscriber or simply want to clean up your subscriber list from inactive recipients without losing their contact details, unsubscribing is an important feature from the user end to maintain only the most engaged audience. To remove a single subscriber, simply search their name in the search bar, tick […]
