If you have a paid plan you can always set up the Auto resend to those that did not open the initial campaign before you send it. Enable it in the first step of creating a campaign. Once you enable the “Auto resend” feature, you will have the option to set a delay from the […]
How can I change the form’s success view?
When creating a form, you can customize how its success view looks. Simply click on “Success view” above the form. After that, you can simply click on the image and change it or on the text and edit it. That’s it! If you still struggle with domain verification – contact your support team via LiveChat […]
How to unsubscribe a single or multiple subscribers?
Whether you have been requested by a subscriber or simply want to clean up your subscriber list from inactive recipients without losing their contact details, unsubscribing is an important feature from the user end to maintain only the most engaged audience. To remove a single subscriber, simply search their name in the search bar, tick […]
Can I add a single subscriber to the list?
Yes, of course! The easiest way to add a single subscriber is by going to Subscribers -> Add subscribers -> Copy/Paste subscriber list and type in all the needed information for that subscriber and separate each information unit with a comma. If you need to add two or more, simply enter each subscriber’s information into […]
Can I create HTML campaigns in automation?
Yes! To create an HTML campaign in automation add an Email step. After you fill in the relevant information, for the Campaign design, from the drop-down bar choose “Custom HTML” and click “Create”. You can also create a campaign using our Drag and Drop editor and a custom HTML block in it. More on that […]
Can I create a plain text email in automation?
Yes! To create a plain text campaign in automation add an Email step. After you fill in the relevant information, for the Campaign design, from the drop-down bar choose “Plain text” and click “Create”. That’s it! If you got stuck on a specific task or can’t find a way to execute a particular job, contact […]
What happens when I go over my subscription plan limits?
There are a few ways to exceed your subscription limits and different steps that should be taken once that happens. Firstly, let’s make it clear what are active and unique subscribers: Active subscribers – the total number of recipients uploaded to your account that you can send emails to (excluding those that have unsubscribed, bounced, […]
My campaign has 0% open rate. Why is that?
The open rate being 0% is very unlikely and is a technical issue in most cases. The main one might occur if you are sending an HTML campaign. If that is the case, ensure that the campaign content follows the standard HTML structure. Otherwise, no statistics will be displayed in the report. That’s it! If […]
How to set up the Unsubscribe confirmation?
Setting up the Unsubscribe confirmation is a very easy process. Simply go to Settings, click on Account information and then enable the “Ask for unsubscribe confirmation” option. Do not forget to save the changes! After your subscriber clicks the Unsubscribe button, they will be redirected to another page to confirm their unsubscription. That’s it! If […]
Can I edit a scheduled campaign?
A scheduled campaign can be edited at any time before it gets sent. If you want to edit the time when the campaign gets sent, simply go to Email campaigns and click Edit schedule. Then choose a new time for the campaign to be sent. If you want to edit any other part of the […]
