Learn how to correctly map your contact information to the right fields in Sender for accurate data import. What is Field Mapping? Field mapping ensures that the data from your import file is placed in the correct fields in your Sender account. This process matches your file’s column headers with Sender’s contact fields. Standard Contact […]
Troubleshooting Contact Import Issues
Having trouble importing your contacts? Here are common issues and how to fix them. Common Import Problems File Format Issues Problem: File won’t upload or shows an error Solution: Verify your file is in a supported format: CSV, TXT, or XLSX Check that your file size is under 64MB Try converting your file to a […]
Creating Import Files for Your Contacts
Learn how to properly format your contact files for a smooth import into Sender. Supported File Formats Sender accepts the following file types: CSV (.csv) TXT (.txt) MS Excel (.xlsx) Maximum file size: 64MB File Structure Requirements Column Headers (First Row) Your file must include headers in the first row to identify each field: Email […]
Creating a Single Contact Manually
You can quickly add individual contacts to your Sender account using the Copy/Paste method. Steps to Add a Single Contact Navigate to your subscribers section Click on “Copy/Paste subscriber list” In the text field, enter the contact information in this format:[email protected], First name, Last name Click “Submit” Adding Custom Fields You can also include additional […]
Adding Contacts to Your Account
There are several ways to add subscribers to your Sender account. Choose the method that works best for you. Import Methods 1. Import from a File Upload contacts from your computer using CSV, TXT, or MS Excel (.xlsx) files. Drag and drop your file or click “Import file” Maximum file size: 64MB The first row […]
Exporting Your Contacts
Exporting your contact database allows you to back up your data, analyze subscriber information, or migrate to other platforms. How to Export Contacts Step 1: Filter Your Contacts (Optional) Use the search bar to find contacts by email address Apply Email status filters (Active, Bounced, Unsubscribed, etc.) Apply SMS status filters for SMS subscribers Filter […]
Searching for Contacts
Finding specific subscribers quickly is essential for effective contact management. We provide multiple search and filtering options to help you locate contacts based on various criteria. Basic Search Use the main search bar to quickly find subscribers by entering their email address. Simply type the email address (partial or complete) in the “Filter subscribers” box […]
Updating Contact Information
Managing subscriber contact information effectively helps maintain clean lists and enables targeted communication. This guide covers how to update profiles, organize subscribers into groups, and add custom data fields. Accessing and Editing Profiles Navigate to any subscriber’s profile to view and edit their information. You’ll see their current contact details, group memberships, and any custom […]
Viewing Subscriber Details and Information
Need to check information about a specific subscriber? You can easily view detailed information about any contact in your Sender account, including their profile, activity, and engagement history. How to View Subscriber Details Go to Subscribers in the left sidebar Find the subscriber you want to view Click on the subscriber to open their profile […]
Get notifications for form submissions
Want to be instantly notified whenever someone submits your form? You can easily set up an automation that sends you an alert every time a new subscriber fills it out. Step-by-Step Setup Step 1: Create Your Form Navigate to Forms in your dashboard Click Create new form Choose your desired design from the available templates […]
