Keep your contacts organized by using groups to segment subscribers based on different criteria. What Are Groups? Groups are collections of contacts organized by specific characteristics, interests, or behaviors. They help you send targeted campaigns to the right audience. Common Group Types Newsletter subscribers – General audience interested in updates Customers – People who have […]
Understanding Transactional Attributes
Transactional attributes are special contact fields that store information related to individual transactions or interactions with your contacts. What Are Transactional Attributes? Unlike standard contact fields that store general information (like name or email), transactional attributes capture data about specific actions or events, such as: Purchase details – Order numbers, amounts, product names Transaction dates […]
Creating and Managing Custom Contact Attributes
Learn how to set up and organize custom fields to store additional contact information in Sender. Creating Custom Fields During Import The easiest way to create custom attributes is by adding them to your import file: Open your CSV or Excel file Add a new column with your custom field name as the header Fill […]
Types of Contact Attributes and Custom Fields
Discover the different types of custom fields you can use to store contact information in Sender. Standard vs. Custom Fields Standard Fields are built-in and available by default: Email address First name Last name Custom Fields are additional attributes you create based on your needs. Common Types of Custom Fields Contact Information Phone numbers – […]
Understanding Contact Details and Attributes
Learn about the different types of information you can store for each contact in your Sender account. Standard Contact Fields These are the basic fields available for every contact: Email Address (Required) The primary identifier for each contact Must be unique and valid Format: [email protected] First Name The contact’s given name Used for email personalization […]
Importing Subscribers from CSV and Excel Files
Quickly add multiple contacts to your Sender account by uploading CSV or Excel files. Supported File Types CSV (.csv) Excel (.xlsx) TXT (.txt) Maximum file size: 64MB How to Import Go to your subscribers section Click on “Import from a file” Drag and drop your file or click “Import file” Wait for the upload to […]
Mapping Contact Fields During Import
Learn how to correctly map your contact information to the right fields in Sender for accurate data import. What is Field Mapping? Field mapping ensures that the data from your import file is placed in the correct fields in your Sender account. This process matches your file’s column headers with Sender’s contact fields. Standard Contact […]
Troubleshooting Contact Import Issues
Having trouble importing your contacts? Here are common issues and how to fix them. Common Import Problems File Format Issues Problem: File won’t upload or shows an error Solution: Verify your file is in a supported format: CSV, TXT, or XLSX Check that your file size is under 64MB Try converting your file to a […]
Creating Import Files for Your Contacts
Learn how to properly format your contact files for a smooth import into Sender. Supported File Formats Sender accepts the following file types: CSV (.csv) TXT (.txt) MS Excel (.xlsx) Maximum file size: 64MB File Structure Requirements Column Headers (First Row) Your file must include headers in the first row to identify each field: Email […]
Creating a Single Contact Manually
You can quickly add individual contacts to your Sender account using the Copy/Paste method. Steps to Add a Single Contact Navigate to your subscribers section Click on “Copy/Paste subscriber list” In the text field, enter the contact information in this format:[email protected], First name, Last name Click “Submit” Adding Custom Fields You can also include additional […]
