Learn how Sender handles contacts who appear in multiple groups and best practices for organizing your contact lists.

Understanding Contacts in Multiple Groups

In Sender, a single contact can belong to multiple groups simultaneously. This flexibility allows you to organize contacts based on different criteria like customer status, interests, location, or engagement level.

How Sender Handles Duplicates

Automatic Deduplication

Sender automatically prevents sending duplicate emails to the same email address. Even if a contact appears in multiple groups that you’ve selected for a campaign, they will only receive one copy of the email.

Example:

• Contact Jane belongs to both “Newsletter Subscribers” and “VIP Customers”
• You send a campaign to both groups
• Jane receives only one email, not two

This built-in protection ensures your subscribers never receive duplicate messages from a single campaign.

Benefits of Multiple Group Memberships

Flexible Organization

Assign contacts to multiple groups based on different attributes:

• Customer status (Lead, Customer, VIP)
• Product interests (Electronics, Clothing, Home Goods)
• Geographic location (North America, Europe, Asia)
• Engagement level (Active, Moderate, Low)

Better Targeting

Select multiple relevant groups for campaigns knowing Sender will handle deduplication:

• Send to “Customers” AND “Product A Buyers” without worrying about duplicates
• Target “Newsletter Subscribers” AND “Event Attendees” in one campaign
• Combine geographic and interest-based groups seamlessly

Simplified Campaign Creation

No need to manually exclude contacts or worry about overlap. Simply select all relevant groups and Sender ensures each contact receives only one email.

Best Practices for Group Organization

Create Purpose-Specific Groups

• Status-based: Leads, Customers, VIP Members
• Interest-based: Product categories, content topics
• Behavior-based: Active, Inactive, Recent purchasers
• Geographic: Regions, countries, cities

Use Descriptive Names

• “Newsletter Subscribers”
• “Webinar Registrants – Q4 2025”
• “VIP Customers – Lifetime Value $500+”
• “Product Launch Interest – New Collection”

Avoid Redundant Groups

While multiple memberships are fine, avoid creating unnecessary overlap:

• Don’t create “All Customers” and “Every Customer” groups
• Combine similar purposes into single groups
• Use segments for complex filtering instead of creating many overlapping groups

Document Group Purposes

Keep notes on what each group represents and when to use it. This helps maintain consistency, especially when working with a team.

Common Scenarios of using Multiple Groups

Product Launch

Select multiple relevant groups:

• “All Customers”
• “Product Category Interest”
• “Active Email Subscribers”

Result: Each contact receives one email, regardless of how many groups they’re in.

Event Invitation

Target broad audience:

• “Newsletter Subscribers”
• “Past Event Attendees”
• “VIP Members”

Result: No duplicates, maximum reach for your event.

Tips for Success

• Take advantage of Sender’s automatic deduplication by freely assigning contacts to relevant groups
• Review group memberships periodically to ensure accuracy
• Remove contacts from groups when they’re no longer relevant
• Use consistent naming conventions across all groups
• Combine groups in campaigns without hesitation – duplicates are automatically handled
• Focus on logical organization rather than worrying about overlap

That’s it!

If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.