Encountering issues with your sign-up forms? This guide covers common problems and how to resolve them.

Form not displaying

Problem: Your form isn’t showing up on your website or landing page.

Solutions:

• Verify the embed code is correctly placed in your website’s HTML
• Check that JavaScript is enabled on your website
• Clear your browser cache and refresh the page
• Ensure there are no conflicting scripts on your page that might block the form
• Check if your form is set to active/published status

Submissions not being received

Problem: People are completing the form, but you’re not receiving the submissions.

Solutions:

• Verify the form is connected to the correct subscriber list
• Check your email notifications settings to ensure you’re receiving submission alerts

  (If Double Opt-in is ENABLED or you have an Automation connected to the form)

• Look in your spam or junk folder for notification emails
  

  (If Double Opt-in is ENABLED or you have an Automation connected to the form)

• Review your form’s submission statistics to confirm data is being captured

reCAPTCHA issues

Problem: The reCAPTCHA verification is causing problems for subscribers.

Solutions:

• Verify that “Use Google reCAPTCHA” is properly enabled in your form’s Design > Settings
• Test the form in different browsers to identify browser-specific issues
• Ensure subscribers have JavaScript enabled in their browsers
• Check that your website’s security settings or any extensions aren’t blocking Google services
• Try disabling and re-enabling reCAPTCHA to reset the configuration

Form fields not working

Problem: Form fields aren’t accepting input or validation isn’t working correctly.

Solutions:

• Check that all required fields are properly marked in your form settings
• Verify field validation rules are correctly configured
• Ensure custom fields are properly mapped to subscriber properties
• Test the form in different browsers and devices
• Review any custom CSS or JavaScript that might interfere with field functionality

Error messages appearing

Problem: Subscribers see error messages when trying to submit the form.

Solutions:

• Review the specific error message to identify the issue
• Verify all required fields are filled out correctly
• Check email address format validation
• Ensure phone number fields accept the correct format

Getting additional help

If you’ve tried these solutions and are still experiencing issues:

• Document the specific problem with screenshots
• Note which browser and device you’re testing on
• Check the browser console for any error messages
• Review recent changes made to the form or website
• Contact support with detailed information about the issue

Best practices to prevent issues

• Test regularly – Test your forms after making any changes to ensure they work correctly.
• Use standard formats – Stick to standard email and phone number formats for better compatibility.
• Keep it simple – Avoid overly complex forms with too many fields or custom scripts.
• Monitor submissions – Regularly check that submissions are coming through as expected.
• Stay updated – Keep your embed codes and integrations up to date with the latest versions.

That’s it!

If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.