Having trouble importing your contacts? Here are common issues and how to fix them.

Common Import Problems

File Format Issues

Problem: File won’t upload or shows an error

Solution:

• Verify your file is in a supported format: CSV, TXT, or XLSX
• Check that your file size is under 64MB
• Try converting your file to a different supported format and importing again

Missing or Incorrect Headers

Problem: Contacts import without names or data appears in wrong fields

Solution:

• Ensure the first row contains column headers
• Use standard header names: Email address, First name, Last name
• Check that headers match your data columns

Email Address Errors

Problem: Some contacts fail to import

Solution:

• Verify all email addresses are properly formatted ([email protected])
• Remove any spaces before or after email addresses
• Check for missing @ symbols or domain extensions

Empty Rows or Columns

Problem: Import fails or shows unexpected results

Solution:

• Delete any empty rows between contacts
• Remove blank columns from your file
• Ensure data starts from row 2 (row 1 being headers)

Still Having Issues?

If you continue experiencing problems:

• Download our Excel template or CSV template
• Copy your contact data into the template
• Save and try importing again

That’s it!

If you got stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.