Viewing Subscriber Details and Information
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Need to check information about a specific subscriber? You can easily view detailed information about any contact in your Sender account, including their profile, activity, and engagement history.
How to View Subscriber Details
- Go to Subscribers in the left sidebar
- Find the subscriber you want to view
- Click on the subscriber to open their profile
What You Can See
- Email campaign – Email address, source, and status (Active/Unsubscribed)
- SMS campaign – Phone number or option to add one
- First name and last name
- Subscription date
- Any custom fields you’ve collected
- Groups, which showcase what lists the subscriber is a part of
Subscriber Activity
- Field updates and changes
- Form visits and interactions
- Email opens, clicks, and engagement
- Exact timestamps for all activities
Filter Activity Options: You can filter the activity timeline to focus on specific types of interactions:
- Opens – When they opened your emails
- Clicks – Links they clicked in your campaigns
- Unsubscribes – Any unsubscribe actions
- Bounces – Failed email deliveries (hard or soft bounces)
- Spam reports – If they marked your emails as spam
- Emails – All email campaigns sent to the subscriber
- Subscriber changes – Profile updates, list changes, etc.
Use these filters to quickly find specific activities or troubleshoot delivery issues. For example, filter by “Bounces” to see if there are delivery problems, or check “Opens” and “Clicks” to understand their engagement level.
That’s it!
If you are stuck on a specific task or can’t find a way to execute a particular job, contact our support team via LiveChat or [email protected] – we’re here to help 24/7.
